亚马逊卖家服务邮件支持

    特别注意：

• 亚马逊更建议卖家先通过开case方式寻找解决问题的渠道，如果卖家的问题都通过发送电子邮箱沟通，长期将导致邮件太多影响处理问题的进度，同时将造成该邮箱会慢慢失效或者作废。

• 亚马逊相关邮箱有可能会是通用模板回复，此时需要卖家有更多耐心，亚马逊每天会收到很多邮件，因此最好可以在邮件中一次性将要说的问题、店铺邮箱等表达清楚。

• 如果亚马逊明确表示不再回复你，通常再次发送邮件是无用的。

   2. Deals有关

• 被低价跟卖导致的秒杀问题:listings-report-nasd@amazon.com

• 秒杀团队:seller-support-deals@amazon.com，uk-marketplace-deals@amazon.co.uk

   3. 举报恶意攻击或者敲诈

• investigate@amazon.com

• 邮件标题请按照格式:“feedback abuse report+卖家店铺名”提交。

   4. 举报恶意评论

• community-help@amazon.com

   5. 投诉假货

• performance和report a violation通常不会直接处理，可以联系以下邮箱。

• US:seller-evaluation@amazon.com

• US:listings-report-nasd@amazon.com

• UK:listings-report-nasd@amazon.co.uk

• UK:seller-evaluation@amazon.co.uk

   6. 举报假冒亚马逊邮件（钓鱼邮件）

• stop-spoofing@Amazon.com

   7.专利侵权

• copyright@amazon.com

• US:notice@amazon.com

• US: notice-dispute@amazon.com

• UK:notice@amazon.co.uk

• UK: notice-dispute@amazon.co.uk

• FR:notification@amazon.fr

• DE:benachrichtigung@amazon.de

• IT:notifica@amazon.it

• ES:aviso@amazon.es

• IN: notice@amazon.in

• MX:notice@amazon.com.mx

   8. KYC审核相关

• US:seller-verification-enquiry@amazon.com

• US中文:cn-seller-verification-enquiry@amazon.com

• UK:seller-verification-enquiry@amazon.co.uk

• UK中文:cn-seller-verification-enquiry@amazon.co.uk

   9. 欧洲税务问题

• uk-vat-support@amazon.com

• merch.service05@amazon.co.uk

• vat-number-appeals@amazon.com

   10. 儿童产品安全问题

• child-safety@amazon.com

   11. 沟通锁仓服务

• aglc-cross-border-sales@amazon.com

   12. 店铺费用索赔

• US: seller-guarantee@amazon.com

• US: payments-guarantee@amazon.com

• UK: payments-guarantee@amazon.co.uk

• DE: payments-garantie@amazon.de

• FR: garantie-amzpayments@amazon.fr

• IT: garanzia-pagamenti@amazon.it

• ES: garantia-pagos@amazon.es

• JP: payments-guarantee@amazon.co.jp

   13. 账号冻结/关闭后FBA库存处理

• US: remove-my-inventory@amazon.com

• UK:remove-inventory@amazon.co.uk

   14.店铺被关闭后货款处理

• US:payments-funds@amazon.com

• US:payments-investigate@amazon.com 

• US:merchant-reserve-inquiry@amazon.com

• CA:payments-investigate@amazon.ca

• UK: payments-funds@amazon.co.uk

• UK:payments-investigate@amazon.co.uk

• DE:payments-nachforschungen@amazon.de

• FR:investigation-amzpayments@amazon.fr

• IT:payments-investigate@amazon.it

• ES:investigacion-pagos@amazon.es

• IN:payments-investigate@amazon.in

• MX:payments-funds@amazon.com.mx

   15. 账号绩效团队

• US: seller-performance@amazon.com

• CA: seller-performance@amazon.ca

• UK: seller-performance@amazon.co.uk

• DE: verkaeufer-performance@amazon.de

• FR: performance-vendeur@amazon.fr

• IT: performance-venditore@amazon.it

• ES: performance-vendedor@amazon.es

• JP: alliance@amazon.co.jp  

• JP: reports-fup@amazon.co.jp 

   16. 与账号表现和政策有关的申诉

• US:pq-review@amazon.com

• US:seller-performance-policy@amazon.com

• UK: pq-review@amazon.co.uk

• UK: seller-performance-policy@amazon.co.uk

• DE:verkaeufer-performance-richtlinie@amazon.de

• FR:politique-performance-vendeur@amazon.fr

• IT:performance-venditore-politiche-di-condotta@amazon.it

• ES:politicas-performance-vendedor@amazon.es

• IN:seller-performance-policy@amazon.in

• MX:politicas-performance-vendedor@amazon.com.mx

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