亚马逊卖家服务邮件支持

    特别注意:

  • 亚马逊更建议卖家先通过开case方式寻找解决问题的渠道,如果卖家的问题都通过发送电子邮箱沟通,长期将导致邮件太多影响处理问题的进度,同时将造成该邮箱会慢慢失效或者作废。

  • 亚马逊相关邮箱有可能会是通用模板回复,此时需要卖家有更多耐心,亚马逊每天会收到很多邮件,因此最好可以在邮件中一次性将要说的问题、店铺邮箱等表达清楚

  • 如果亚马逊明确表示不再回复你,通常再次发送邮件是无用的。

   2. Deals有关

  • 被低价跟卖导致的秒杀问题:listings-report-nasd@amazon.com

  • 秒杀团队:seller-support-deals@amazon.com,uk-marketplace-deals@amazon.co.uk

   3. 举报恶意攻击或者敲诈

  • investigate@amazon.com

  • 邮件标题请按照格式:“feedback abuse report+卖家店铺名”提交。

   4. 举报恶意评论

  • community-help@amazon.com

   5. 投诉假货

  • performance和report a violation通常不会直接处理,可以联系以下邮箱。

  • US:seller-evaluation@amazon.com

  • US:listings-report-nasd@amazon.com

  • UK:listings-report-nasd@amazon.co.uk

  • UK:seller-evaluation@amazon.co.uk

   6. 举报假冒亚马逊邮件(钓鱼邮件)

  • stop-spoofing@Amazon.com

   7.专利侵权

  • copyright@amazon.com

  • US:notice@amazon.com

  • US: notice-dispute@amazon.com

  • UK:notice@amazon.co.uk

  • UK: notice-dispute@amazon.co.uk

  • FR:notification@amazon.fr

  • DE:benachrichtigung@amazon.de

  • IT:notifica@amazon.it

  • ES:aviso@amazon.es

  • IN: notice@amazon.in

  • MX:notice@amazon.com.mx

   8. KYC审核相关

  • US:seller-verification-enquiry@amazon.com

  • US中文:cn-seller-verification-enquiry@amazon.com

  • UK:seller-verification-enquiry@amazon.co.uk

  • UK中文:cn-seller-verification-enquiry@amazon.co.uk

   9. 欧洲税务问题

  • uk-vat-support@amazon.com

  • merch.service05@amazon.co.uk

  • vat-number-appeals@amazon.com

   10. 儿童产品安全问题

  • child-safety@amazon.com

   11. 沟通锁仓服务

  • aglc-cross-border-sales@amazon.com

   12. 店铺费用索赔

  • US: seller-guarantee@amazon.com

  • US: payments-guarantee@amazon.com

  • UK: payments-guarantee@amazon.co.uk

  • DE: payments-garantie@amazon.de

  • FR: garantie-amzpayments@amazon.fr

  • IT: garanzia-pagamenti@amazon.it

  • ES: garantia-pagos@amazon.es

  • JP: payments-guarantee@amazon.co.jp

   13. 账号冻结/关闭后FBA库存处理

  • US: remove-my-inventory@amazon.com

  • UK:remove-inventory@amazon.co.uk

   14.店铺被关闭后货款处理

  • US:payments-funds@amazon.com

  • US:payments-investigate@amazon.com 

  • US:merchant-reserve-inquiry@amazon.com

  • CA:payments-investigate@amazon.ca

  • UK: payments-funds@amazon.co.uk

  • UK:payments-investigate@amazon.co.uk

  • DE:payments-nachforschungen@amazon.de

  • FR:investigation-amzpayments@amazon.fr

  • IT:payments-investigate@amazon.it

  • ES:investigacion-pagos@amazon.es

  • IN:payments-investigate@amazon.in

  • MX:payments-funds@amazon.com.mx

   15. 账号绩效团队

  • US: seller-performance@amazon.com

  • CA: seller-performance@amazon.ca

  • UK: seller-performance@amazon.co.uk

  • DE: verkaeufer-performance@amazon.de

  • FR: performance-vendeur@amazon.fr

  • IT: performance-venditore@amazon.it

  • ES: performance-vendedor@amazon.es

  • JP: alliance@amazon.co.jp  

  • JP: reports-fup@amazon.co.jp 

   16. 与账号表现和政策有关的申诉

  • US:pq-review@amazon.com

  • US:seller-performance-policy@amazon.com

  • UK: pq-review@amazon.co.uk

  • UK: seller-performance-policy@amazon.co.uk

  • DE:verkaeufer-performance-richtlinie@amazon.de

  • FR:politique-performance-vendeur@amazon.fr

  • IT:performance-venditore-politiche-di-condotta@amazon.it

  • ES:politicas-performance-vendedor@amazon.es

  • IN:seller-performance-policy@amazon.in

  • MX:politicas-performance-vendedor@amazon.com.mx

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